Customer satisfactions is very important to us. If for whatever reason you are not completely satisfied with your purchase, and you would like to return it, please send us an email at: returns@proinleathers.com

Our customer service team will contact you shortly to keep you completely informed with the progress. All communications will remain totally confidential.

Important: Do not send your product back to Proin, Inc. without contacting a member of our team first.

Natural Products
Hides products are natural. This means that natural hides are not manufactured. We hand pick and meticulously examine each rug before it is shipped. If you find any patches on the hair, it is a normal process just reinforcing the natural hair. Also, all hides have a stamp on the hair; it is a regulation from the farm.

Returns Conditions
- Items may be returns within seven business days of received the merchandise.
- Items will only be accepted in the condition that the item was shipped.
- Buyers is responsible for all shipping cost involved with the return or change unless the item is defective.
- If the item is defective originally from Proin, Inc., you will receive the complete refund including shipping cost.